JoomLadds Help Desk

When submitting a ticket, please make sure of the following:

  • Our Help Desk Ticket System is available to all customers with an active paid subscription. If you do not have an active paid subscription, please use our forum to request assistance.
  • Support is provided Monday thru Friday, from 09:00 to 05:00 PST . Due to different timezones we cannot offer live support. However, your ticket will be answered as soon as possible in the before-mentioned schedule.
  • Provide as much information as possible regarding your enquiry (working links if you are requesting technical support, accurately describe your problem and steps to replicate it, etc).

To submit 'Technical Support' & 'Billing' tickets, please log in.

Pre-sales, your account and anything not related to software support

Please use this section of our Help Desk to file tickets about pre-sales questions, subscription upgrades / renewals, changes in your user account, or anything that is not related to software support.

Note: Software support requests from non-subscribers will regretfully not be replied (please use our forum). Software support requests from subscribers will be replied to, after they are moved to the correct category.

Contact Us

Contact Us
Please browse our Forumto see if your issue is already listed.

For free support on any of our free extensions, you will be able to post on the forum and we will respond as soon as possible.

If you have purchased any of our products and have a valid subscription, please use our Help Desk to create a ticket and one of our developers will respond with one-on-one support to resolve your issue.

To contact us by email, please use our contact form.

Web Development

Web Development

Our team of developers have been building websites since 2003. Not only are we skilled with creating Joomla extensions to help extend the usefulness of such an exciting platform, we can build your website from the ground up.

Contact our web team over at River Media for a quote on creating the right website for your small business, corporation, or ministry.

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Custom Extensions

Custom Extensions

Most of the extensions available on our website began as modules and plugins that we created to meet the needs of our clients. Not only do we have great extensions ready for immediate download, our development team can create custom Joomla Extensions to meet your requirements.

Visit our Company page for a small sample of some of the extensions that we have built.

Contact us today for a quote on your next project and let the JoomLadds go to work for you!