When submitting a ticket, please make sure of the following:
Regarding your account and anything not related to software support
Please use this section of our Help Desk to file tickets about pre-sales questions, subscription upgrades / renewals, changes in your user account, or anything that is not related to software support.
Note: Software support requests from non-subscribers will regretfully not be replied (please use our forum). Software support requests from subscribers will be replied to, after they are moved to the correct category.